policies and procedures
PRICING & MEAL COUNT
Prices listed on the menu are per person and do not include set up or decoration. We will bring the meal to you and assist in serving portions the first run through. The balance will be open to guests to return for additional portions.
Please provide a FINAL MEAL COUNT no later than 10 DAYS prior to the day of the catered event. It is difficult to try and guess how much of our delicious meats people will want to partake of, so our calculation is to provide at least 1/3 lb of cooked meat for every person. In our efforts to make sure that everyone leaves satisfied, we strive to be as generous as we can with these portions.
DEPOSIT
A deposit of 50% of the total fee is required at the time final head count is given (no later than 10 DAYS before the event). This will hold your date. If deposit and meal count number is not received by the 10-days-out deadline, there will be a 5% late fee attached. Balance of the fee is due on the day of the event at the conclusion of the event.
Please make check payable to: Iron Door Smokehouse and mail it to 196 N 70 E Malad City, ID 83252. We can also email you an invoice that can be paid online with a credit card.
CANCELLATION POLICY
You can cancel up to 10 days before the calendared event. If canceled after the 10-days-out deadline, the deposit can not be refunded.
LEFTOVER FOOD POLICY
Leftovers become the property of the customer to distribute as they choose. However, at the time of exchange all liability for proper food handling practices transfers from Iron Door Smokehouse and Catering to the individuals taking the food from the location of the catering site.
SPECIAL DIETARY REQUESTS
We understand that in most groups, there will be those who have special dietary need. We will do our best to accommodate such requests. Please communicate the details to us at least 10 days before the event so we can make the necessary preparations. In most cases, special-diet meals will carry an additional fee.
Prices listed on the menu are per person and do not include set up or decoration. We will bring the meal to you and assist in serving portions the first run through. The balance will be open to guests to return for additional portions.
Please provide a FINAL MEAL COUNT no later than 10 DAYS prior to the day of the catered event. It is difficult to try and guess how much of our delicious meats people will want to partake of, so our calculation is to provide at least 1/3 lb of cooked meat for every person. In our efforts to make sure that everyone leaves satisfied, we strive to be as generous as we can with these portions.
DEPOSIT
A deposit of 50% of the total fee is required at the time final head count is given (no later than 10 DAYS before the event). This will hold your date. If deposit and meal count number is not received by the 10-days-out deadline, there will be a 5% late fee attached. Balance of the fee is due on the day of the event at the conclusion of the event.
Please make check payable to: Iron Door Smokehouse and mail it to 196 N 70 E Malad City, ID 83252. We can also email you an invoice that can be paid online with a credit card.
CANCELLATION POLICY
You can cancel up to 10 days before the calendared event. If canceled after the 10-days-out deadline, the deposit can not be refunded.
LEFTOVER FOOD POLICY
Leftovers become the property of the customer to distribute as they choose. However, at the time of exchange all liability for proper food handling practices transfers from Iron Door Smokehouse and Catering to the individuals taking the food from the location of the catering site.
SPECIAL DIETARY REQUESTS
We understand that in most groups, there will be those who have special dietary need. We will do our best to accommodate such requests. Please communicate the details to us at least 10 days before the event so we can make the necessary preparations. In most cases, special-diet meals will carry an additional fee.